Refund policy

Effective Date: July 30, 2026

At Gulf Fragrance, customer satisfaction and product quality are our highest priorities. Please carefully review our policy regarding returns, exchanges, and refunds below before placing your order.

Return Eligibility & Hygiene Policy

For hygiene and product integrity reasons, perfumes that have been opened, used, or unsealed are strictly NOT eligible for return, exchange, or store credit under any circumstances.

Store credit, returns, or exchanges are only permitted under the following specific cases:

Wrong Item Delivered: You received a product different from what was ordered.
Damaged or Defective Item: The product arrived damaged, broken, or has a clear manufacturing defect.

Requirements for Defective/Wrong Items:

In either of these cases, you must contact our Customer Support team within 1 week (7 days) of purchase and provide clear photo evidence of the item, packaging, and shipping label for verification and assistance.

30-Day Return Window & Conditions

● We accept returns within a maximum of 1 week (7 days) from the date of purchase.

● To be eligible for a return or exchange, the item must be unopened, unused, sealed in its original box, and in the exact same condition that you received it. Please note that opened products cannot be returned or exchanged.

Refunds & Processing

● Once your returned item is received, inspected, and approved by our quality control team, your refund will be processed.

● Refunds will be issued directly back to the original payment method used during checkout (Visa, MasterCard, PayPal, or Apple Pay).

● Depending on your financial institution, please allow standard bank processing time for the credit to post to your account.

Cancellation Policy

We process orders quickly so you can enjoy your fragrances as soon as possible. If you need to cancel an order, please contact our Customer Support team at support@gulffragrances.com as soon as possible after placing it.

● Before Processing: If your order has not yet been processed or prepared for shipment, we will gladly cancel it and issue a full refund.

● After Processing: Once an order is processed or dispatched to our courier, it cannot be canceled. In this case, you may return the unopened package upon delivery in accordance with our Return Policy.